No delivery, no refund, no communication. Do not support Raru.

To Whom It May Concern,

As with the initial order placed, Raru has again failed to meet its own deadline as the company’s internal 15 working day refund deadline elapsed 8 days ago.

Not only did the company take my money for an order that they knew they were not able to fulfill but there is also no clear intention of the company working towards completing my requested cash refund for failing to deliver my order.

Failure to refund my order with cash as requested is in direct contravention of the Consumer Protection Act. The company has instead taken my right away for a full cash refund and instead forcibly credited my Raru account on their sales website.

The times I inquired about the refund, the company simply provides replies with a generic email. No meaningful information is provided to us, the consumer.

Based on the reviews found on multiple social media sites, the company has a regular pattern of not communicating and not refunding customers.

The actions of Raru clearly constitute both ***** and theft, it is therefore with great regret that I am left with no other option but to initiate legal recourse against the company.

It is unfortunate that Raru does not seek to settle this matter through good faith.

Yours regrettably, Richard H.