Late order, even later refund!

I was a long time fan of Raru. But after each and every one of my orders being unreasonably late in 2019 I've lost the will to deal with them. My last order was a gift for a family member. On day 25 of the promised 15 - 20 working day delivery time I requested the order to be canceled and refunded. No warning or apology that the item will be late. After a week I had to followup to ensure that the order has been canceled. The feedback was that there is a backlog with refunds to clients and will take 15 working days. It is now day 17 of the refund process and no money! Again I had to followup just to get a well-practiced apology for the delay. A 15+ day backlog in client refunds spells nothing but trouble. I will be very surprised if I ever see my money again.