Item never received, asked for refund and now on a ridiculous refund waiting list

Would be nice if someone at Raru would attend to my refund query. Waited almost 3 months for a pre-ordered GPU, after numerous follow ups and generic replies from Raru, I decided to request a refund cause I felt they are busy with delaying tactics and there was no end in sight regarding when I will receive my GPU.

Last week I was told I need to wait another 15 workings days for a refund.... They won't let me speak to anyone senior there, I can only call or email on the same number / email address and they just give generic replies. Every passing day it feels like I'm being taking for a fool. On HelloPeter and SA Gamer I see similar horror stories how Raru has neglected to refund their customers...