Good when it's good, abysmal when bad.

Service from Raru is pretty good when items are in stock or if you're doing a pre-order and pricing is quite competitive in my opinion. But when items are out of stock or orders get cancelled and you need a refund processed then it becomes a very tedious, drawn out and unpleasant experience.

I placed an order in the beginning of June for an item that had a few weeks lead time and I was happy to wait, but then as time went on the delivery date kept getting moved back over and over again until it reached a point where I could pretty much import something much faster and so I did and I cancelled my order and requested a refund. I have been making it habit to make contact every 2 weeks to get some feedback on my refund but on each occasion I'm given the same old excuse and it's becoming quite frustrating. It shouldn't take you 2 months to process a refund, I'm not an impatient or unfair customer, your processes are clearly just terrible.