**** ADVERTISING / CANCELLATION OF PRODUCT / PATHETIC SERVICE

I ordered an item on the 30th April 2019 and then Raru so-called sent an email out on the 6th May 2019 (according to them, 3 working days is as per their rules) to the effect of:

"We regret to inform you that we have been notified by the supplier of [link of item ordered] that is unfortunately no longer available. We have now cancelled [link of item ordered] from the order and placed the credit on you Raru profile."

When you click on the link, it takes you to a page that shows the item is available to order with a "dispatched 10 to 15 working days" as per the original item ordered.

1) The item is available to order and Raru is claiming that the supplier has no stock. 2) The item price has gone 8 times the original price that was ordered at and refuse to honour their original price. 3) Raru is claiming that it is from a different supplier. (How do I know this, as when I click the link, it takes me to the page that shows the item is available to order, it does not take me to a page that shows the item out of stock)

It is evident that Raru did not do their homework properly when they advertised the item for sale and now that the item has gone up in price, they are LYING and saying that the item is out of stock and that they are getting it from a different supplier, which is HEARSAY.

If you compare them to their competitor, if the item is out of stock and you click on the link of that product, it will take you to a page reflecting "Out of Stock", it does not redirect you to another page with the same item at a higher price.

I have dealt with a Rene from Customer Service (not much of customer service given) and a Kurt from the Warehouse and both are adamant that Raru is correct have the right to cancel an order (according to their rules, which both can not even quote to me). They both have pathetic customer service s****s and both will not admit that the company is incorrect. The company has trained them well!

If you are a potential customer, I would avoid this website like the plague and visit their competition (which they say they are not trying to emulate) who is No.1 in South Africa as far as e-commerce sites goes, viz. TAKEALOT or even LOOT or better still AMAZON.CO.UK

Raru are blatant ***** and will and can cancel your item/s without any real proof given and inflate the price of the item at their will and whim.