Failure to Deliver and Still no Refund

<p>I ordered an item at the end of November last year, and after several delays and ultimate non-delivery of the item, was obliged to cancel my order. I confirmed the cancellation with Bianca on 9 February 2017, and am still awaiting the refund! I find this utterly unacceptable, again I am forced to follow up with Raru, when I feel that they should be going out of their way to turn my very negative experience into a positive one.</p> <p> </p> <p>The item was a birthday gift for someone special :(</p>