Don't use RARU, they will take your money and then ignore you

Don't use RARU. They will ***** your money and ignore your emails.

I ordered a boardgame in July, was told that the delivery time was 3 weeks. After 4 weeks, they kept telling me they had "supplier issues", so I cancelled my order. I was told a refund would be processed in 3 weeks. It's now been 4 weeks since, and they have just stopped responding to emails and nothing has been done.