DONT TRUST RARU

Ordered a tablet from Raru on 08/02/22. Paid eft. Raru notified me abt 2 weeks later that item out of stock ( this was after I confirmed the stock was available prior to purchase). I declined any substitutions that was offered and asked for refund on 25/02/22. To date I have received no refund just excuses as to why the refund has not been processed. Refunds were supposed to be done in 14 days and they send emails upon enquiry that its 2 days then 6 days in the queue. Today 18/03/22 they tell me its another 14 working days in the queue. This is not a small amount that I paid and I am so frustrated. The phones dont work either. What is going on? Can the owner respond?