AC
Abbie C

1 reviews | Active since Oct 2022

24 Oct 2022, 17:17

Don't order from Raru

I only give them one star because I can't give them 0 stars. I ordered in June and they kept telling me it was on backorder or whatever. Finally asked for a refund in August. After a month or so I wrote to them and they told me as per the law they had 30 business days to refund me. I waited a few more days and every time I asked they gave me the runaround. They needed to process it etc. I was getting ready to file a police report on them and finally 2.5 months later (after they had ignored my last email or two) I got a notification from Payfast that I'd finally gotten my refund.

I bought stuff from this place a few years back and was happy with them, but it sounds from other online reviews that customer service has gone downhill since covid. Don't buy anything from them! They are not abiding by the law, as they quote it themselves!

0
Replies (0)