Don't do business with Raru, it's almost **** level now

Raru regularly lists items that they do not stock and can not source. It's a constant battle to get order updates when shipping deadlines are missed. They don't update on their own from their side unless the item is lost in transit.

When you decline the re-order of an item after it has been lost in transit after several shipping delays, they credit your account as a "place-holder" for the refund. "Our refunds process time is 30 days as per the Electronic Communications and Transactions Act" - note they only count working days, in no part of the act does it stipulate working days only. After that they still don't refund and give you the run around with generic emails "waiting for a response from their refunds department" and still not update you out of their own from their side. You can't even phone in because the call center is apparently down to covid restrictions (nevermind that the regulations are over)