DON'T BUY FROM RARU.CO.ZA

Terrible first experience buying from them. I bought two vinyl records that weren't available anywhere else in SA yet. I placed the order on the 30th of October 2021. The order was originally supposed to arrive on the 20th of December 2021. I received no updates or notifications throughout this time and even when the order was "late" I had no feedback. I eventually sent an email to them to find out what was happening with the order and they rep**** with "We don't know when your order will be delivered". I waited another two weeks before sending a follow-up email to cancel the order after waiting more than two months for the order already, only to be informed by their "customer service" that it takes 15 working days to receive a refund, HOWEVER, they have a backlog and it will take even longer to complete. Even after asking them on multiple emails to escalate the issue to a manager to resolve it quicker, I was basically told to wait my turn. So essentially they have taken my money and will pay it back when they feel like it.

I never write reviews, but this type of service is unacceptable and I have never been this frustrated in my life. If I could give a rating lower than 1 star I would, DON'T BUY FROM RARU.CO.ZA