Does not honour sales after they've already taken your money, and will keep it for weeks if not months.

Bought on item on sale on 6 May that was due for delivery on 13 May. A day later (14 May) they email me telling me that they've cancelled my order. From their email:

"Unfortunately, there was a listing issue with the information our supplier provided. They had an incorrect price advertised which they cannot honour. We will be canceling this item from your order and crediting your profile."

For some reason them listing the item at the wrong price is the customer's fault and they can't eat a small monetary loss to keep a customer, despite the fact that I've been shopping with them for years and have spent so much money for them. This would have been fine if they let me know a day or two after they took my money, but they left it far too late.

Their solution? They offer to sell me another product which is twice the price.

All of this is bad enough, but as of right now (6 June) they have still not refunded me the money. Thankfully I'm not going to miss rent or anything like that, but for a lot of people missing that money would be devastating.

I can never in good conscience spend another cent at this company.