Do not buy from RARU

Placed two orders separately for Blu-ray movies, only to be told weeks after payment that they were not in stock with their suppliers. I cancelled my orders and requested a refund only to be told that my refund would sit in a credit for an indeterminate period and would be transferred to their Finance department later for a refund.

Waited a week and was then told that the refund would need to sit as a credit for 15 working days before refund. I saw the number of complaints on Hello Peter regarding lack of refunds from RARU and did not hesitate to open a compliant with the Consumer Goods and Services Ombud.

Needless to say, received my refund within a few weeks of cancellation of orders, thanks to the CGSO. I bought the same discs from a UK-based supplier and received them within three weeks of ordering and saved R100 from the total I would have paid RARU.

Lessons to Know About RARU:

1. Lots of customers complained about waiting months for a refund and never receiving it. 2. Most of their products carry a 25 - 35 business day turnaround. Any business that does not have the product in stock and heavily dependent on an external supplier is a red flag. 3. Their refund policies are *****, to say the least.