Disappointed

As a long time user of Raru (been using them since 2017), it's sad to see how much their service levels have disintegrated in the last few months, or even years.

They were an absolute joy to use in the beginning and I placed many orders with them for different things.

However, I've had to cancel more than 20 orders with them in the last 2 years because of constant delays (I had several books that were delayed by more than 6 months), and even trying to get a refund is a mission. It's been more than 18 days now and I still don't have my refund for my last cancelled orders.

Local orders with Raru are even delayed, which makes think that they are using the money to pay off suppliers and to process the ever growing queue of refunds.

After my last 2 orders ended up going catastrophically wrong because of delays and Raru not sticking to their own standards or even listening to their customer, I'm sad to have to report that I'm extremely disappointed with this company and will not be using them any more going forward, once I receive my refund from them.

I wish Raru all the best and I hope they can fix this slump they are in, but I'm quite doubtful about that.