Deliver the wrong item.

The terrible UI website should have been the first give away but I thought I'd give Raru a try anyway. I ordered an item on the 3rd of December and it was scheduled to arrive on the 11th. I was surprised to receive a message on the 10th saying it had been dispatched and would arrive before the end of the day. I unpacked the package shortly after it was delivered and found I had received the wrong item, you'd think a quick phone call would notify them of the mix-up and have it sorted asap, unfortunately, it's not that simple. The call consultant told me to send an email with pictures, the email told me to log a return request, the return request kept needing more info (back to the bad UI). Once I'd made it clear to them that there was a mix-up, they collected the incorrect package the next day, somehow though, getting the correct item to me doesn't seem to be very important to them. Not sure if I'll ever get my item or my money back but I now know to never order from them again.