Damaged Upon Arrival - Bad customer service

We ordered a Skylanders started pack from Raru on the 20th of February, which included figurines. On arrival we found that one of the figurines was broken and immediately logged a return case with Raru. Raru's response was that we should log a case with their supplier and quoted their returns policy (which did not mention anything about contacting their supplier, instead it said to log a case with Raru and they will take care of the rest...

The damaged item was only collected on the 20th of March, which is a full month of stalling from Raru.

The whole returns policy and process with Raru has been so uncomfortable and delayed that we will NEVER order from them again. Whatever product they offer and whatever the price, it is not worth the hassle with Raru!