****py customer service and failure to meet dispatch times

Horrible, i ordered an item from them on the 26/06/2018, it stated my order would be dispatched on the 17/07/2018 which was a little bit tight for timing as the order was a farewell gift for a friend, so i later emailed again requesting if i could put it on express to get here quicker and would have been happy to pay the difference, but no one in the customer service was prepared to help me, so i left it, as i figured they were trying their best to get here by that date.... I WAS VERY WRONG!!!! this morning 17/07, ( the date of dispatch according to there website under my order) so i mailed them to confirm that it was going to be delivered hopefully today but would have been ok with the end of the week, but then more than 3 hours after i mailed them i get a mail from them saying they can't deliver and no where in the mail did they give me a date when they would be delivering just that my order will be late,

since then i have sent two mails, a message on there contact us page and still sent a private message on facebook where it states that they reply with in seconds "this was an hour ago" still no word, all i want is either for them to reimburse me so at least i can try and order the item from somewhere else and hope it gets here before my friend leaves for Australia, and still have had no response, on their site they state that they have more than 15 years of online retail experience if they gonna put stuff like that on there page they should be able to back it up, when i first came across the website, i thought it was awesome cause the have alot of collectable i have been looking for, but how can i willingly order from them if my very first order was a mess up...... and just a note, in the time i was typing this review i still have not recieved ay feedback... its pathetic and doesnt reflect well on them at all!