Company unable to process order and delaying refund

Extremely poor service and delaying tactics in processing order and refund. Generic email responses to all enquiries: we're sorry for the delay, there's a delay with our supplier, you're in a refund queue, you have credit to use instead, refunds will be delayed as we're dealing with numerous refunds. The landline number is also not answered. Both the 086 and 021 numbers go to voicmail. Order placed on 11/05/22 and still shows as 'In Progress' . The order that was cancelled by RARU has not been refunded 19 working days after being requested. Their policy is 15 working days to process a refund. Poor shopping experience and not recommended as a reputable online store.