BAD SELLERS, BAD CUSTOMERS ATTENTION CENTER OR ****? I don't know.

Be very careful with the online seller RARU. 15 days ago I bought merchandise on this site, it was not marked as out of stock, paid my bill and a notification appeared that the shipment would take 12 days because the seller would be notified. Wait the required 12 days and when I had no response (I only saw that my order was still in progress) I contacted their customer service center, they attended me quickly, they communicated to me that the delay was due to the client's death and not they had the product in stock. I told them to return the amount deposited and they proposed another much more expensive merchandise when I declined this offer and canceled the order. The communication problems began with them, more than 9 emails late, and they do not respond to my request, much less return my money. I feel cheated by them, they are playing with the client's money, very bad customer service, and worse still they have blocked the contact phone numbers alleging the lockdown. I'm going to open a case in SAPS and post it on every site I can, they have to respect clients. I WILL NEVER BUY ANYTHING WITH THEM.