Bad Guy Raru

I bought an item from Raru on the 27th of Jan. I received feedback from them the following day that they "don't have stock of the item" that I bought.

We discussed possible replacements and I decided I would rather refund my purchase (Never received anything for this "purchase"). This concluded our email discussion on the 28th of Jan. I followed up with raru on the 2nd of Feb and asked whether `I` can assist with anything regarding this refund, to which they rep**** it can take up to "15 working days".

Albeit I am writing this on the 15th business day, this "transaction" has left a bitter taste and I wont mention Raru without their "Bad support".

Today the 17th of Feb, I have yet to receive anything from Raru.