After months, no item, no refund. *******.

I have ordered from RARU many times before, and have never had this happen previously, they have gone down the toilet.

I am utterly appalled at the service I have received. I placed an order on 10 Jan for a book (an expensive one!) which was meant to ship on 21 Feb. On 28 Feb, after no update, I contacted them, and they said they were having supplier issues.

More silence, then I contacted them again on 14th March to ask for an update. They said that they'd like to cancel my order, as they cannot find an alternative supplier. Disappointing, but okay.

They then credited my RARU account with the money. I pointed out that I want this refund processed to my card. They said that this can take up to 15 business days to process, and the credit is just a placeholder. 15 business days is utterly ridiculous, to start with, Superbalist does it in 5 days.

Today is day 15, and I have still received nothing. Their customer service does not care and has asked me to please "bear with them". No. I have laid a complaint with the Customer Goods and Services Ombudsman, and on Monday I will be laying a complaint with the Consumer Protector of the Western Cape.

Next, after that, will be SAPS. I am pretty sure they are getting interest off of all this money, and are hoping that people will go away or forget because it's too much admin. Never use RARU!