1 person makes the difference - 6 months later

I’m making the effort to write this, because 1 person, who was able to make the difference after 6 months (3 May - 25 October) and 2 failed attempts to return a faulty item under warranty.

I escalated my second return of a faulty SD card to manager level – yet nothing was done to accommodate my request after supplier tested and couldn’t find a fault, despite my contestations that there was one.

On the third attempt due to card becoming *******ed, a help desk assistant thought out of the box and came up with a plan to actually help a customer. He sent it to a different supplier and hey presto they found a fault and replaced the card. Raru don’t leave names of help desk warriors but on the final communication after me thanking them it was signed - Kurt.

Kurt if you were solely responsible for this - You are a customer-first legend!

Your manager spent 45 minutes on the phone with me after the second failed return attempt and all he could say was “sorry NO”. You made the effort and found a way to actually work your supply chain to resolve the issue with a replacement.

Your company doesn’t deserve you, but because of you I will order with Raru again, what is that worth I wonder? Maybe people like you will be the reason Raru still exists in 10 years.

I hope you get the recognition you deserve for your actions (hellopeter/facebook).