Poor reaction from Die Rapport to calls from the public

I have an interesting news item for Die Rapport, so yesterday I phoned the head office number in Johannesburg. From the start I got fairy-like music. Eventually I gave up - no human interaction. So not user friendly. Listening to their music at cellphone costs gets expensive. Some organisations at least tell you that they are very busy, and that you should be patient, and in some cases they even offer to call you back. I tried again today with exactly the same results. For an organisation as big as Die Rapport this is pathetic marketing, not to mention the news tips they lose. Werner ***.