Rapid Studio Incompetence and Inefficient company

I ordered a photo book as a Christmas gift for a family, my order was placed well within advance and had 10 days to spare before delivery

After following up and receiving no response from their customer service - I receive an email on the 10th day telling me that the company is closed and I will receive my order in the new year with an apology for the inconvenience note

It is unacceptable because the company’s turn around time for this is 7 working days - and no one from this company had the common sense or decency to inform me that the photo book would not be ready and that I would be stranded with my Christmas gifts because their staff were unable to complete the order in time

We are now left stranded for our gifts and have wasted over R1500 on this company with nothing to show for it

I will certainly NEVER use their services again and am disappointed at the level of incompetence and in efficiency that this company offers / they have no sense of valuing their customers and show no regard or urgency in resolving such issues