HA
HOLOFELO A
1 reviews | Active since Oct 2018
16 Jun 2023, 20:44
Complaint Against Jannilee Simmons of Rapid Rentals
My rental for the month of May was paid on 31 May 2023. A consultant at Rapid rentals named Jannilee Simmons has added a letter of demand fee and 2x penalty fees on my account.
My meter has been blocked and I am unable to buy electricity for my house. I have tried to communicate with her to please unlock my meter and she has refused. She blocked my meter without even notifying me.
Rapid rentals service is the worst😡😡
Helpful (0)
Replies (1)0
Replies (1)
Rapid Rentals's replyOfficial
19 Jun 2023, 09:11Good morning Kholofelo,
We appreciate you bringing your concerns to our attention through your review. We would like to take this opportunity to address the situation and provide further clarification.
We appreciate you bringing your concerns to our attention through your review. We would like to take this opportunity to address the situation and provide further clarification.
Unfortunately, we must inform you that you are currently 2 months in arrears for your water and sanitation bills.
In light of this, we were left with no choice but to send you a letter of demand, clearly outlining the outstanding balance and urging you to fulfill your financial obligations. However, it is disappointing to note that even after receiving the letter, you continue to refuse to make any payments.
Despite our efforts to find a resolution, we have not received any payment from you or a commitment to make a payment arrangement. As a result, the outstanding amount has been loaded onto your prepaid meter to ensure the continued provision of these essential services.
We strongly believe that open and honest communication is vital to resolving such matters. Therefore, we kindly request you to contact our office immediately so that we can discuss the outstanding payments and work towards finding a suitable arrangement that accommodates your financial situation while fulfilling your obligations.
Regards,
Rapid Rentals Management
Regards,
Rapid Rentals Management
Rapid Rentals's reply19 Jun 2023, 09:11
Official
Good morning Kholofelo,
We appreciate you bringing your concerns to our attention through your review. We would like to take this opportunity to address the situation and provide further clarification.
We appreciate you bringing your concerns to our attention through your review. We would like to take this opportunity to address the situation and provide further clarification.
Unfortunately, we must inform you that you are currently 2 months in arrears for your water and sanitation bills.
In light of this, we were left with no choice but to send you a letter of demand, clearly outlining the outstanding balance and urging you to fulfill your financial obligations. However, it is disappointing to note that even after receiving the letter, you continue to refuse to make any payments.
Despite our efforts to find a resolution, we have not received any payment from you or a commitment to make a payment arrangement. As a result, the outstanding amount has been loaded onto your prepaid meter to ensure the continued provision of these essential services.
We strongly believe that open and honest communication is vital to resolving such matters. Therefore, we kindly request you to contact our office immediately so that we can discuss the outstanding payments and work towards finding a suitable arrangement that accommodates your financial situation while fulfilling your obligations.
Regards,
Rapid Rentals Management
Regards,
Rapid Rentals Management