Worst Experience Ever

So it seems that the silence is Broken about the treatment of clients and the pain full process based on these reviews.

Why am I giving this review. Simple People have to know they work hard of there money, these pools being built is not just for there leisure its may be for there children, a gift etc....

Initial contact was made on Facebook with Rapid Pools. The only way he seems to popular is marketing on social media you hit like on a picture it works to his advantage.

1st email was sent 8-14-18 final email 2-21-19 1st correspondence is absolute smooth talk as soon as the money is paid the tune changes.

I made it super clear I travel extensively for work Aug 15, 2018 and he replies ' Project this size would take 15 good sunny work days…'

I asked him to come out to site on a Saturday morning which he confirmed email Aug 21, 2018 he never pitched after confirming

After that in contact on Facebook again in October, October 4th I get the Quotation via email. Again sweet talking super polite in the email Oct 4 his wife was on site as well.

Asking about drainage piping to be added into the paving which he confirmed can be done ' no problem ' Oct 5

Asking Gus if they can be done by 23rd October reply ' Your pool size we have done within 10 days so it really is possible Oct 5

Initial Payment follows

Ground breaking started October 9th on the 12th they asked for another payment and the payments as requested follows...

By now we are past the the 23rd of October. I am back to work overseas exactly what i wanted to avoid.

Nov 5 I ask for a follow up whats going on. Nov 6, 2018 the excuse of weather starts kicking in.

Nov 7, 2018 I am told Final phase weather is an excuse again. Nov 14, 2018 at Asking again whats the hold up, again I am told ' As per notifications sent to you just last week subjected: RE: NOTICE-FINAL PHASES/ POOL PLASTERING+FIBERGLASS- RAPID POOLS We are working to a plan and monitoring to ensure a gap of 3 days straight sun, the last days it has rained so we have not yet had 'and telling me how it will cost me extra if the job is rushed etc....

Nov 28 ' Please Take Urgent Note With Regards To Final Materials Orders & Invoices Before Suppliers Close ' how convenient as December is approaching and the holidays.

Dec 6, 2018 I am asked for another payment ' Sien asb aangeheg die laaste bedraggie. Wil n groot span stuur om klaar te maak. ' ja right.... in my dreams

Dec 7, 2018 rapid pools confirming payment made in full. Dec 11 no updates and cant get hold of them on the phone. By this time again rain / schedules / time of the year / load shedding every thing gets the blame.

By now my dream of having a pool for December holidays is a joke instead I am having a concrete mess. In app. 6 weeks from October to December that I was away at work the team went out once to the site.

January I get a call we are sending a team this afternoon to do the fibreglassing.... what happens to 3 sunny days... BULL **** after they finished Fiberglass a big thunder storms pours down....

Jan 24 SWIMMING POOL WARRANTY REGISTERED CONFIRMATION- RAPID POOLS (PTY) LTD

Dealing with these people was a belittling experience the worst customer service.

You sign some non sense contract which is according to him in accordance to the Consumer Protection Act. and if you post anything negative your warranty is voided. no name brand Toilet paper would be a better substitute as a warranty !

I am so lucky that my project was actually finished but at what frustration, anger and patients that you have to show. I am the client I pay your bills I make sure you have your next meal I think they don't grasp that concept.

I feel sorry for the public who is dealing with Rapid Pools. So there you have it from a client who went through the ordeal.

Now There will probably be some stupid reply to this post how they are never wrong and threatening me how his lawyer is going to sue me blah blah blah