Rapid pools is the worst company you will ever deal with!!

We followed the Rapid Pools fb page for more than 2 years. Never saw any bad reviews, always just saw pics of completed pools on their page. We appointed Rapid Pools to make our existing pool smaller. 15 July 2019 - we paid them R10 000 deposit. They indicated on email that a project this size will take 10 to 15 days to complete. 17 July 2019 - they arrived on site. They removed the old paving, and started removing the old fibreglass from the pool. Amy then requested the same day we pay the next deposit so she can order material and without ‘causing unnecessary delays’ we paid over the next R10 000. They said they will be returning to site the next day. 18 July 2019 - they never arrived to site. We queried them on their business whatsapp why they never pitched up and Gus responded that it was his mistake as he had to pull the workers for another site emergency. No communication was sent prior to asking. Gus indicate they will be on site the next day. 19 July 2019 - They never arrived on site. We follow up, this time they say they are waiting for material and that our site is not scheduled. Again nothing that was arranged the day before. Prep work is not even complete. 22 July 2019 - we call their offices and Amy says she will follow up with their suppliers and will call back soon. No feedback is given. 25 July 2019 - we send a complaint to their Customer service email that is stipulated in their contract where complaints should be sent. 29 July 2019 - Gus responds to the complaint for the first time, indicating he was off sick the week before and that we must give him ONE day to come back to us with more solid feedback. 13 August - We received a threatening email sent to all their customers that everyone should refrain from posting anything on social media and that they have won a ‘defamation’ court case.

We have not heard back on our complaint sent on the 25th of July. The estimate value of the work they completed is R2500 for the one day they arrived on site. So we are at a loss of R17500. The way they left our yard, became a safety hazard for our 2 year old. We booked them as a pool company because of their commitment to finish the pool in at least 15 days. They have not communicated any delays, we have done everything from our side to ensure we meet their obligations.

01 October 2019 - To our surprise we received this message from Gus:

“Hi there

Just an update.

Naturally the word is out...due to growing to fast and biting off more than we could handle, Rapid Pools may not survive for much longer. However instead of leaving our clients high and dry and in the dark we have given all contracts over to another contractor in the area that has taken over our whole data base and they are bigger and more capable to deal with only more than 1 or 2 sites at a time... they'll probably be contacting you soon. Im sure you'll be very happy with them as they have 8 branches in Gauteng alone. If you decide to rather go with them then great just let us know... otherwise All i need to know from you is if we can continue to complete your pool...and if not please send us in writing on email your cancellation.

Thank you The Rapid Pools Team”

02 October 2019 - Since we already appointed another contractor to complete our pool, we requested a refund. We didn’t cancel as they claim in their ******** SLA that you lose your deposit if you cancel. We believe they purposely delay and don’t respond so customers are fed up and cancel so they feel entitled to keep your money for themselves. This is against the CPA law and they have no right to keep our money!!