Rapid Pools and Construction more like "Not so Rapid Pools...." STAY AWAY for your own sanity

I used Rapid pools to do construction work and a pool at my property in May 2018. Before paying the deposit Gus and Amy are the most pleasant people you could ever meet. However the transformation is instant after they have your money. The last time they came to my site was before I paid them and never returned during the entire 4 to 5 months their team worked on my site.

My building work was done with a large number of snags and after sending them a detailed document with picture etc., they fixed only a few and then refused to take responsibility for the others. Gus claimed it was my fault because I was not on site even though I was and explained to his builder that I was not happy. I had to get a roofing contractor out earlier this year to fix major leaks in the extended part of my roof.

His team did the fibreglass of my pool and then demanded that I pay the full amount owing prior to them coming out to complete. The invoice now claimed amounts with no justification. The initial quote agreed was R110k after a R5k discount was afforded. The invoice now stated the price as R115k, and the discount disappeared, they further claimed R2400 for estate entrance fees and when we requested receipts they said the estate does not provide them. I personally went to the estate office at viewed the receipt book (they were given receipts) and calculated the fees to be only R960. Original prices quoted for pool cleaner and paving changed to higher amounts. After removing the extra items, it turned out that I had paid them more than they where entitled to, yet they still refused to finish the pool. I was forced to get another contractor to finish the pool at an additional cost of R22k.

My advice to anyone is to stay as far away as possible from this company. They issue you with a completely one sided SLA and will refer you this over and over again. The contract even attempts to muzzle you from speaking out. You will be instructed to only communicate by WhatsApp and threatened. Rapid pools are never wrong, the general moto of business is "the customer is always right", for Rapid Pools their moto is probably "the customer is always wrong"

I am not the only one they have done in, there is a group of over 20 people from whom they have taken money and not completed their work. They blame the clients for walking of site.... because they demand service. It is because of companies like this that the entire industry of construction gets a bad name.

Their responses to negative reviews in the public domain shows how unprofessional and immature they are as they attack people in a derogatory.