PATHETIC SERVICE

This is now probably my 5th complaint. My registration took forever and every time I was told the person dealing it has resigned. In March 2014 I bought a Business Registration Combo for R1800 which was paid on 11 March 2014 and proof of payment was emailed to [Email Removed] and faxed to *** as indicated on the website. To date I have not received all my documents, Rapid Business says I only paid them R495 and I need to send proof of payment. Internet Banking statements don't go that far back and it was a mission getting a statement with proof of the payment of R1800. How can Rapid Business say I only paid R495 if they cant find the proof of payment for R1800, where is the proof of payment of only R495. I emailed Thato Sethole on the 14th and 15th July 2015 with logs and a statement from Standard Bank proving payment was made for the full amount of R1800 and she has not responded to me since after numerous follow up emails and calls. Every time I call I'm told she's not back from lunch. Its going on two years now and this has not been resolved and when I ask to escalate it to senior management I'm told they not in the office.