Amendments not done

I sent documents for member amendments on the 13.08.2015 till today no one got back to me with the feedback of whats happening we (myself and the co-partner tried calling them no one is answering the phone instead they keep on putting it aside as if it's engaged. THIS IS A **** SERVICE WHY WOULD YOU LET PEOPLE TO PAY THEIR MONIES IF YOU CAN'T DO YOUR JOB. YOU ARE NOT THE ONLY PEOPLE DOING COMPANY REGISTRATION. YOU JUST WASTING OUR TIME. NOT EVERYONE IS *** MINDED LIKE YOU GUYS ARE WE SO MUCH ELSE TO DO THAN JUST SITTING FOR A MONTHLY SALARY!!!!