Randwise (*****S and LIERS)

I have been under debt review for the past 3/4years and recently randwise started double deducting my account, the first time they deducted R2500 which is my monthly installment to them, however, on the same day 25 August 2020 another R2500 were deducted with a different reference number without me authorizing another deduction.

I called in and was assisted by Marti who confirmed the mistake and resolved the issue within 48hours.

I now experienced the same issue on 25 March 2021, they double deducted AGAIN, this time around I had to deal with an *********** Aneri Bonthuys who **** and advised a refund was processed on the 26 and agin on 27th March.

When I followed up on the refund on 30 March I was then told they are only processing refunds on the day 30 March.

I have a family to feed and have no money, they are so inhuman all they can say is “sorry”

Why lie to your customers just to get them off the phone? While they have kids at home, hungry, and this over an Easter weekend?

Can I please have my money?

This will be the last month with randwise, I will cancel whatever agreement there is make use of a different debt review company.

Your customers cannot be suffering from your mistakes!!!