RANDWISE charged me R521.50 to send 3 emails to debtors. They refuse to fully reimburse me!

I joined a DEBTREVIEW company called MONEY24SA where CURZON CROY at the ABSA BUILDING IN VOORTREKKER ROAD, BELLVILLE was my consultant. Curzon did not explain that the first 2 payments will go towards attorney and admin fees. They debited an amount of R5295.08 on the 23/9/2021 as my first payment. They disbursed fees accordingly - PDA FEE R25.00, ADMINIDTRATION FEE R345.00, APPLICATION FEE R57.50 & RESTRUCTURING FEES R4773.58. Who knows what happened to the R95.00 that was left over from all the charges.

My debtors kept harassing me for their September payments as MONEY24SA did not contact them neither has my debt been restructed with debtors, a month went by they have charged me but no work done from their side. Only a notification was sent to 1 of the 3 debtors.

On 21/10/2021 I demanded a full refund as I was not satisfied with all the deductions and they have done nothing to rescue my finances. I contacted their office whereby I was told to contact their AFTERCARE division. Ilse van der Merwe was the clerk who I spoke with for the reimbur*****t after many calls and emails I received a reimbur*****t of R4773.58.

I have been emailing Isle van der Merwe at RANDWISE DMG 2 SAREL CILLIERS ST OAKDALE BELLVILLE all day Tuesday 26/10/2021 where she is now ignoring my request of the balance of R521.50 to be reimbursed. Upon constantly calling Ilse she advised that my matter is now with JOHAN BONTHUIS who is at the same office as Ilse. When I called JOHAN BONTHUIS on Wednesday 27/10/2021, he told me I should not have received the reimbur*****t in the first place and he would love to take this as far as he possibly can. He will get The National Credit Regulator involved. He was rude and abrupt, this guy should not be dealing with people. I said would like an answer in the morning about my refund as we started arguing about weither I'm entitled to my R521.50 remainder reimbur*****t.

JOHAN BONTHUIS told me the morning of 28/10/2021 that I am not entitled to receive my refund and still had the nerve to end his email asking... "Lastly, can you please confirm in writing whether you wish to cancel your process with us completely or was the refund request only for that one specific instalment" This is after I told them in many emails that I wish to get a full refund as I do want to deal with his company anymore...

I feel that they held on to my money for 1 month, earned interest on it and greedily keeping what does not belong to them. I feel **********! They say they're “MAKING DEBT MANAGEMENT A LITTLE BIT EASIER”

Not true in my experience!!!

Don’t trust this company, they do not serve their clients, in my opinion!!!