Extreme ********* behavior and poor customer service

<p>Firstly Randsure brokers acted *********ly by moving my structural home insurance portfolio from Santam to Brytes without my knowledge and approval. 1 month after been moved over to Bryte, the storm hit and I had damage to both my roof and flooring. To my horror I discovered I was no longer insured with Santam. As soon as I discovered this ********* transfer, I contacted Randsure to get more information. Randsure claims they sent me a document confirming the transfer, but this letter was never received. They could not send me any evidence that this letter was ever delivered electronically or via post. Furthermore I never received any policy schedule from Bryte Insuance company. After lodging an official complaint with Randsure, they accessed my portfolio via Astute Compliance Process without permission 17/07/2017. I was informed about this dubious action and laid a complaint with Astute to investigate this "*******" access. Astute contacted Randsure to produce evidence of my "authorisation" on 31/07/2017. Ms Yumna Danes set up a meeting with me 01/08/2017 during which she gave me a number of documents to sign. One of these documents turned out to be the letter of authorisation which Randsure submitted to Astute as evidence of authorisation. To my disgust this form was backdated to 17/07/2017 to suit Randsures agendas. Furthermore the Randsure director Mr Khalil Sun*** visited me at my place of work and gave me a claims form to complete which they would supposedly resubmit to Brytes 20/07/2017. On investigation I later discovered this form was also backdated to 11/07/2017. This blatant ********* behaviour/*****ulant activites and arrogance is completely unacceptable. DO NOT trust Randsure Brokers!! </p>