Randfontein Municipality does not bother to respond to our requests..

Please take note that my husband and I have reported our water meter leeking at a strong passe for the past two weeks now and have not received any response from the Randfontein municipality at all. We have received an electricity account of R42000.00 for what we have been billed wrongfully for the last two years. The municipality only noticed that they have charged us the wrong rates and now we are siting with a huge bill. When we went to the municipality to sort this account we noticed that our water meter was not working. The municipality came to fix the meter on the 5th of February 2018, but the next day the water was running from where the municipality worked on the meter. We immediately reported the problem but have not received any response. It has been three weeks now and the water is bursting a stream from the meter and a lot of water is being wasted at a strong passe. We will not be held liable for the waste of water for the negligence of the municipality. We have sent numerous photos with mails and calls but nobody is getting back to us. How do they expect us to save water if the Randfontein Municipality does not bother to respond to our requests? We could have provided two houses with drinking water by the rate the water is being wasted now!!