Pothole claim B van Wyk no answer in 8 months

All relevant requested documentation has been submitted to the council representative dealing with Tyre Pothole damage and acknowledged as being complete and in order. I have been following up by calling and sending emails to the representative, the Technical and Legal team to no avail- everybody is just shifting the case to another department. I can see that the emails are being received and read by the read responses. I have been promised a soon response via email by Legal. A telephonic conversation with Legal indicated that my claim payment is in the batch to process, but still no definite answer. It has been 8 months now, how long can this process take and can management not just provide a sincere and definite answer please?