Dissatisfied with service

<p>We bought a house in Greenhills Ext 4 in 2007. We then had to pay a deposit of R1000.00 for connection fees towards our Municipal Account which we duly did. We then sold the house and on request for our refund of R1000.00 we were told that we should present proof of payment which is understandable. during the move we have lost the proof of payment and were told that we cant receive the refund. we accepted that but were told in the same conversation that should we "ONE DAY" find the proof we can receive the payment. NOW eventually after (which is long) i have found the proof. I spoke to a lady Elisas who was very helpful to contact her a week later so that she can finalise everything. I have been phoning for the past 4 weeks now and then she's on leave, then she's off sick and now she is on study leave. i then spoke to another lady (couldnt hear her name as such) but after explaining the situation all i got was: Ish i dont know but i know you cant get your money. Surely that is theft and after i was told that the deposit is still owing to us and reflects on our account as STILL OWING.... What must i do to receive my refund please????? </p>