No respect or urgency to do their jobs

My father passed away and for the past 2 months we have been struggling to get them to pay out his employee benefit. It is obviously extremely financially taxing when the father of a household dies. These types of benefit plans are suppose to assist famalies financially during this already difficult time. The last thing I as a proud person want to do is continuously phone people for money. Unfortunately this is needed. No one at Rand Water could give two ****s about us. The usual turnaround time for these sorts of payouts is 15 working days. We have been patiently waiting for over 2 months. And when we phone we get told, it will be done today. Then we only make payments of Friday's. Friday when we phone it will be done next week and so forth. Our understanding is that it has been lying on the desk of the person who should do the transfer for 3 weeks. He is too busy apparently to treat us with any respect and urgency towards our situation. He is never available to give answers. So whole our money is lying in Rand Water's bank account accumulating interest we have to suffer. Great way to treat the family of a person who has given you 30 years of loyal service.