TERRIBLE SERVICE

I booked my car in service on Tuesday the 26th of May 2015 for service to be done on the vehicle on the 27th of May I was told it would be done, they called me that day to tell me that one cable needs to be replaced I said okay, go ahead and replace! No call later that day to advise whether the car is ready to be collected, I had to call and find out what is happening, Godfrey then told me that the cable they have is the wrong one....He didn't bother to tell me that it is the wrong one I HAD TO CALL HIM, FOR HIM TO TELL ME THAT. Then he said he will send the driver to go get the correct one....I call an hour and 30 minutes later Godfrey tells me the car will be ready on Thursday(today) in the morning I told him to tell his manager(Peter) to give me a call I AM STILL WAITING FOR HIS CALL. I called again today to find out if they are done with the car. GODFREY said he will call again...and yes I am still waiting! Why must I always call to find out if the car is done...I am a paying customer and I don't appreciate being **** to. Chances are they haven't even started working on my car yet! It doesn't take that long to service a car!!! I wouldn't recommend anyone to take their to Rams!