Terrible food service

Beautiful place, however the food service is terrible, we attended brunch at 11h00 on Sunday 28th March as a group. The first meal came at 12h25 and my cousin was told an hour and half later that the meal he ordered was not available. Not a great place for an eating out. The floor Manager just came once and disappeared. She said I am sorry and turned her back very quickly to leave to never come back. Had a chance to speak with Guy the kitchen manager as we left, very nice person and he promised to sort out the kitchen as he was still new.