Good luck trying to book a venue

I am based on the USA. I have been inquiring about wedding info and mostly pictures of their halls because I cannot be there in person and they have none on their website. I have spoken to about 3 of their coordinators and till today. No one has been able to email me pics of their hall. When you call them to ask, they non apologetic. I have sent multiple emails and the last few ones where ignored. It took a week to even get a first response from them. What a shame because it is a beautiful facility and the staff is costing the owner money because they cannot run a business and do not know what customer service is. Shame on you.