Simply uncapable of wiping their own ****s

After paying R12000,00 when you told us we owe R5300 in 2013, you now start to harrass us again for an amount of over R3000? ***? We sent you 13emails. 1 3 E M A I L S. And you still canot do your job? Is there anyone under your roof that know how o wipe their own ****? I mean really? Where is the money i over paid? You want o charge me R15000 rand for an R 5000 overdraft? How many retards can be kept under oneroof?Please where may i find help from the ombudsman?