How dare you!

<p>I am a happy client at FNB. I have a loan account at FNB which ended up at a collections department / place way back. My loan account is paid EVERY MONTH. I received a call from the attorney / FNB some time ago, thanking my for prompt payments all the time. It goes of as a debit order. Some time ago, RAMSURJOO & DU PLESSIS INC fell out of the bus (who-ever they are) and start calling me. Offering my discounts and whatsoever - which I clearly stated in writing, NO. They NEVER have theyr act together,. They NEVER have any arrangements on file. They even at one stage changed my name on file, which I had to correct. Now suddenly, my account was just debited 3 or 4 times the amount I pay every month!! This is unacceptable! Who ARE these people??? They clearly as disorganised and it seems that they dont know whats going on in their own company. I want confirmation as to WHY the amount was inceased, as I HAVE NOT agreed to / knew about ANYTHING. I'm not accepting this mess. Fix it and confirm in writing.</p>