Terrible service and an even worse attitude

I have absolutely had it with Ram suspension. Never in my life have i had such bad service and absolute horrible client service. I purchased a clutch from them and within the 6 months of the warranty i took it back as 2 of the springs was broken. After struggling for nearly 3 weeks to get a reply on what was going to happen I had to go into the shop and force them to get me the manager to sort this out after they refused to let me talk to him on the phone. While there they realized my clutch was still lying on the floor and has not even been sent in as i was so rudely told by an employee to wait 7-14 working days (which I did, but when i phoned back to find out if the heard anything back after 2 weeks) i got cussed at and the phone put down in my ears. My father then attempted to phone, as I asked him to help because as a female it is always assumed that you do not know what is going on with a car, and ask about the clutch and the same thing happened to him. When we got there that evening the guy did not even come out from the back to talk to us and that was when it was discovered the clutch has not even been sent in yet. Eventually after almost 4 weeks without a car because it did not have a clutch I got a clutch from them, just in time for December holidays. So my car was hardly used as I flew to Durban but one week back and on my way to work and the clutch gives way. We tow the car and take it out to see that the brand new clutch has a hole in the middle of the pressure plate. I took it back in and told them what happened, and they said that they will send it in for investigation. After 2 weeks of phoning everyday, this same guy that was previously so rude does not take my calls or phone me back when they take messages. Eventually he ends up being the one to answer the phone when i called this morning. Just to tell me the report from their guys say that the push rod on my car was faulty. I explained to him that it was not replaced and it is working 100% with the new clutch that i bought from a different supplier, and he said OK then it was not installed correctly ( according to the report) I tell him I will let my dad who is a qualified mechanic ( for 30 years) phone and he must please explain it to him then. This guy tells my father that technology has changed from when he qualified. Bare in mind my father works with gearboxes and clutched daily and has doe mechanical work on vehicles for the past 30 years. So above from shouting at us, slamming the phone down in our ears, having to sit without my car for one month before my wedding when I really needed it, having to phone out tens of minutes worth of airtime trying to get a hold of him and get this sorted, going back and treating this same guy like a human even after the disrespectful treatment we got from him last year, he insults my father. So much for customer service...

As someone who has actually referred so may people to RAM Wagen, I know I will NEVER do so again, on the contrary, I will make sure they do not make the same mistake as I did