BAD SERVICE AND NO SERVICE AT ALL

MIDDLE OF SEPTEMBER WE ORDERED A TOUGHENED GLASS FOR OUR SHOWER AND WHERE TOLD TO PAY UP FRONT FOR THE GLASS AND THAT IT WILL TAKE A WEEK AND THAT WE COULD THEN COLLECT. MY HUSBAND WENT BACK AFTER 2 WEEKS AND WAS TOLD THAT THE COMPANY THAT DID THE TOUGHENED GLASS WAS ON STRIKE AND THAT HE COULD COLLECT THE NEXT WEEK THAT WOULD THEN BE FIRST WEEK IN OCTOBER. THEY HAVE OUR PHONE NUMBERS AND DID NOT CALL TO LET US KNOW IF THE GLASS FOR OUR SHOWER WAS READY I THEN CALLED PAMELA END OF OCTOBER AND ASKED ABOUT THE GLASS SHE WAS SHORT ON THE PHONE, AS I TOLD HER THIS WAS THE REASON I WAS NOT HAPPY TO PAY UPFRONT AS NOW WE BEEN MESSED AROUND. WELL STILL SHE DID NOT GIVE ME A ANSWER TO WHEN THE GLASS WOULD BE READY AND TOLD ME SHE WILL CALL BACK AND UP TO NOW SHE STILL HAS NOT DONE THIS CALL BACK. IT IS NOW 8 NOVEMBER AND STILL NOT A WORD FROM PAMELA OR ANY ONE AT RALPHS MIRROR AND GLASS. WHAT NOW WE PAID FOR THE GLASS AND AFTER MORE THAN 2 MONTHS NO GLASS FOR THE SHOWER THAT WE HAD TO PAY IN FULL NO THING AS A 50% DEP BUT FULL PAYMENT. THIS IS NOT ON AND REALLY VERY BAD CUSTOMER SERVICE