RALEIGH SERVICE SUCKS

I bought a bicylce rack from Makro, Cape Gate, Cape Town. The rack was installed by a registered bicycle supplier from whom i bought a brand new bicycle 3 weeks ago. 10 minutes after i left and was outbound from Cape Town central in heavy traffic on the N1 around 12.30 in the afternoon the bicycle rack clamps snapped and i lost the bicycle on the highway. I went back to look for the bicycle but due to the heavy traffic it took too long and i was unable to find the bicycle. I approached Makro about the faulty bicycle rack and they immediately gave me a refund. When i asked the Raleigh representative on the Makro premises what Raleigh would do about the bicycle i lost he gave me the contact details of a guy he dealt with at Raleigh so i could lodge a claim. Raleigh have been silent. I think 3 weeks is long enough to get not only a response from them but a full refund on the bicycle i lost due to their faulty product. The name of the guys i dealt with at Raleigh are NEELAN & ARMAAN.