Raleigh lil honey bicycle - bent wheel, incorrect parts

I sent an email to Raleigh Customer support on 20 May but have not received a response despite resending it. I am therefore sharing my email here. ................... I would like to express my immense disappointment in the Raleigh bicycle that we purchased from Makro in Durban for R449 on 24 February 2018.

Tomorrow is my daughter's 4th birthday. On 24 February we purchased a Lil Honey bicycle so that we could give her her first bicycle for her birthday. She has been asking for a bicycle and we have been so excited to give this to her.

Tonight my husband spent ages trying to assemble this bike (hence the late hour of this email). We found the following issues: 1. We were supp**** with 2 left pedals and so one cannot be put on 2. The front wheel is bent/not straight and so it runs unevenly and the brakes sc**** on it 3. The assembly instructions were unclear and difficult to understand.

We are very disappointed that we cannot give my daughter her birthday present. We have nothing to give her tomorrow! The bike is unusable because of having been supp**** with the incorrect pedals but had we been given the correct parts, we still would have had a bent front wheel - shocking quality!! I am wondering if you have quality control for your products because this item must have missed some inspection.

We will have to take this bike back to Makro - so you know, we live in Greytown. We do not have a local Makro. We will have to travel Durban where we bought it, or PMB in order to do so. This is highly inconvenient and we are very unhappy about all of this. But most of all I am so disappointed for my daughter who has been so excited about her birthday as has even tried on her little pink helmet.

I really expected more of your bikes because I assumed yours was a well known and trusted brand. Apart from disappointment, I have been highly inconvenienced by this. Please can you advise me on how you will amend this situation. .................... Follow up to say : yes my daughter received no gift from us for her 4th birthday. Disappointed with the product and the service