Raleigh.... I am utterly disgusted with your service!

I am beyond disgusted and annoyed! I bought my son the Raleigh scrambler for his birthday this year in March... After hardly using the bike, the frame literally snapped. Rakeithen said I could go and replace the bike, so I did this... I even paid in more to get a "more hardy" bike.... So I thought...

I got the the raleigh BMX, and after a week, my son had a very small fall.... And both the rims buckled... I have been riding BMX bikes my whole life... And have had many spills, much worse than this, and my bike never had warped rims... Maybe a scratch or two... Maybe a dent.. But never such damage that my sons bike sustained.

I then met a rep from Raleigh at the game store in greenstone, and we unboxed a brand new replacement... And too my utter surprise the rims were warped! Brand new.... Out the box! The area manager said that he was going to get me a new bike from New stick that was arriving within the month... And that I should just get a refund.

A week ago, I heard from the area manager... And he tells me that I need to pay for the replacement bike... After all the time... Energy, diesel and having to explain to my son that his bike will come soon as I was promised... I would think that raleigh would have done the right thing and would have given me a replacement as promised... Not demand more money from me.

I am utterly disgusted in the service, and the 'I don't give a hoot' attitude that I have encountered with this so called reputable company.