RAK properties don't give a **** about their tenants

I'm staying at flat number 35 The Heights, in Croydon. The ceiling fell on Friday (26th November 2021) and I reported the matter with their repairs department. Until today (1st Dec 2021), I have been waiting for them to fix it but nothing has been done or said regarding this matter. To me it seems like the company doesn't really give a **** about their tenants