******, unhelpful, irritating consultant

<p>I have a rental from RAK since October 2016. It took me 4 months to get someone to respond regarding pest control for a terrible ****roach problem which was undoubtedly as a result of poor upkeep by the previous tenant . I was told by Jessica Treptow that it was my fault that there was an infestation and that I should pay to rectify the problem - not sure how I can be responsible for an infestation within less than a week of taking occupancy. Ms Treptow was extremely rude - I asked for her to please escalate the matter and explain to her senior or the owner to which she said that it was pointless because no one would listen and was adament that it was my fault as I had not taken care of the place. In addition, when I asked if I could rather speak to the agent who I was initially in contact with, she didn't realise I could hear her while I was waiting for her to transfer the call and started cursing to her colleagues about me in Afrikaans - a language that I am not well-versed in in but know well enough to know that she did not say anything pleasant about me. I also overheard her give a false account of events - saying that I had said that the agent hadn't done the initial inspection properly. This was 3 weeks ago and I am still waiting for an apology from Jessica Treptow.</p>