WORST RAIN SIM CARD EXPERIENCE!!!!!!!!

THE WORST EXPERIENCE I HAVE EVER RECEIVED IN MY LIFE I THOUGHT THEY BETTER BUT THEY ARE BAD!!!!! I HAVE BEEN WAITING FOR MY SIM CARD SINCE OCTOBER THE 18 TILL NOW MY MONEY HAS DEBITED I DONT HAVE A PROBLEM BUT WHERE IS MY SIM!?!?!?! THEY KEEP TELLING ME IT'S SENT TO LOGISTICS BUT WHEN I CALL THE COURIER THEY INFORM ME NOTHING HAS BEEN RESUBMITED WHAT AM I TO DO